IT staffing & engagement models
Hand over the running of a system or service to a vendor, measured by service levels.
In managed services the vendor takes responsibility for running something: your SAP system, your cloud estate, your help desk. You agree service levels (response times, uptime, resolution) and pay a monthly fee.
It frees your team for improvement work and makes costs predictable. Success depends on a careful transition, SLAs that reflect business outcomes, and a contract that funds continuous improvement rather than just keeping the lights on.
Knowledge transfer and shadowing from the current team.
Daily operations against the agreed SLAs.
Monthly reports, reviews and escalation paths.
A backlog or budget for making things better.
Typical ranges, not quotes. Scope, data and team size move them most.
The vendor delivers an agreed result, on an agreed timeline, for an agreed price.
The platform for digital workflows: IT service management first, then HR, customer service and more.
The largest public cloud, with the broadest catalogue of services.
Browse people available now, or post a request and let vendors come to you.
