New: answer a few questions and AI writes your project scope, ready to post.

SaaS & enterprise platforms

Atlassian (Jira & Confluence)

Where software and IT teams plan work, track issues and write things down.

  • Work management and collaboration (SaaS)
  • Typical project: 2–6 months
  • Atlassian

Overview

Jira tracks work: user stories, bugs, tasks and sprints for software teams, and, with Jira Service Management, requests and incidents for IT and business service desks. Confluence is the wiki where teams write specs, decisions and how-tos.

They are the default in many engineering organisations and are heavily extended with Marketplace apps. The move from self-hosted Data Center to Cloud is driving many migrations.

Names you'll meet

  • Jira
  • Confluence
  • Jira Service Management
  • Slack

What's inside

  1. 1

    Jira

    Boards, backlogs, sprints and workflows.

  2. 2

    Jira Service Management

    Service desk, requests, incidents and assets.

  3. 3

    Confluence

    Pages, spaces and knowledge bases.

  4. 4

    Marketplace

    Thousands of add-ons for testing, time tracking and more.

Is it right for you?

Best for

  • Software and product teams
  • IT service desks in tech-centred companies
  • Team documentation and knowledge bases

Think twice if…

  • You need enterprise-wide ITSM with a complex CMDB; compare with ServiceNow
  • Custom fields and workflows have grown unchecked; clean up before migrating

Typical projects

  1. Data Center to Cloud migration2–6 months
  2. Jira Service Management rollout6–14 weeks
  3. Jira clean-up and workflow redesign4–10 weeks

Typical ranges, not quotes. Scope, data and team size move them most.

Roles you'll hire

  • Atlassian administrator
  • Jira consultant
  • Migration specialist
Browse available talent

Questions to ask a vendor

  1. 1Are you an Atlassian Solution Partner, and at what tier?
  2. 2Which of our Marketplace apps have Cloud versions?
  3. 3How will you migrate users, permissions and history?
  4. 4How will you simplify our workflows and fields?

Find Jira & Confluence partners

Compare IT service companies with sourced, labelled facts, or post your project and get matched.