AI agents
AI that doesn't just answer but acts: looks things up, fills in forms and completes tasks across systems.
- Service requests that touch several systems
- Back-office tasks with clear goals but varied inputs
- Research and preparation work
Microsoft business solutions
Build your own AI agents that answer from company knowledge and take actions in your systems.
Copilot Studio is a low-code tool for building agents. You give an agent instructions, knowledge (SharePoint, websites, files, Dataverse) and actions (connectors, Power Automate flows, APIs), then publish it to Teams, Microsoft 365 Copilot or a website.
Agents can answer questions, collect information, raise tickets or update records, and some can run on their own when something happens. Approvals and logging keep people in control.
What the agent is for, how it talks and where it stops.
SharePoint, websites, files and Dataverse it can answer from.
Connectors, flows and APIs it can call.
Teams, Microsoft 365 Copilot, your website and more.
Resolution rates, transcripts and admin controls.
Typical ranges, not quotes. Scope, data and team size move them most.
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