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Microsoft business solutions

Copilot Studio

Build your own AI agents that answer from company knowledge and take actions in your systems.

  • AI agent builder (low-code)
  • Typical project: 4–8 weeks
  • Microsoft

Overview

Copilot Studio is a low-code tool for building agents. You give an agent instructions, knowledge (SharePoint, websites, files, Dataverse) and actions (connectors, Power Automate flows, APIs), then publish it to Teams, Microsoft 365 Copilot or a website.

Agents can answer questions, collect information, raise tickets or update records, and some can run on their own when something happens. Approvals and logging keep people in control.

Names you'll meet

  • Copilot Studio
  • Power Automate
  • SharePoint
  • Dynamics 365
  • ServiceNow

What's inside

  1. 1

    Instructions & topics

    What the agent is for, how it talks and where it stops.

  2. 2

    Knowledge

    SharePoint, websites, files and Dataverse it can answer from.

  3. 3

    Actions

    Connectors, flows and APIs it can call.

  4. 4

    Channels

    Teams, Microsoft 365 Copilot, your website and more.

  5. 5

    Analytics & governance

    Resolution rates, transcripts and admin controls.

Is it right for you?

Best for

  • IT and HR help desks answering common questions
  • Customer-service agents on your website
  • Task agents that update Dynamics, ServiceNow or SAP

Think twice if…

  • You need a deeply custom AI app with complex logic; build on Azure AI instead
  • The agent would change records with no approval or logging

Typical projects

  1. First agent pilot4–8 weeks
  2. Service-desk agent with ticketing actions6–14 weeks
  3. Agent platform and governance8–16 weeks

Typical ranges, not quotes. Scope, data and team size move them most.

Roles you'll hire

  • Copilot Studio developer
  • Power Platform developer
  • Conversation designer
Browse available talent

Questions to ask a vendor

  1. 1Which actions will the agent take on its own, and which need approval?
  2. 2How will you measure resolution rate and accuracy?
  3. 3How are conversations logged and reviewed?
  4. 4What will it cost per month at our volume?

Find Copilot Studio partners

Compare IT service companies with sourced, labelled facts, or post your project and get matched.