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AI for the enterprise

Knowledge assistants & enterprise search

Ask a question in plain words and get an answer from your own documents, with sources.

  • Retrieval-augmented generation (RAG)
  • Typical project: 4–8 weeks

Overview

A knowledge assistant indexes your content (SharePoint, Confluence, policies, manuals, tickets), finds the passages that answer each question and has a language model write the answer from them, citing its sources.

It is the most common first enterprise AI project: it saves time quickly and is easy to measure. Quality depends on clean, current content and on respecting who is allowed to see what.

Names you'll meet

  • SharePoint
  • Confluence
  • Azure AI Search
  • LangChain
  • OpenAI

What's inside

  1. 1

    Connectors & indexing

    Pull in content and split it into searchable chunks.

  2. 2

    Retrieval

    Keyword and vector search, filtered by permissions.

  3. 3

    Generation

    The model answers using only the retrieved passages.

  4. 4

    Feedback & evaluation

    Ratings and test questions to improve answers.

Is it right for you?

Best for

  • HR, IT and policy questions
  • Engineers searching manuals in the field
  • Sales teams finding past proposals

Think twice if…

  • Your content is outdated or contradictory; fix the source first
  • Questions need live numbers from systems; you need an agent or integration

Typical projects

  1. Pilot assistant on one knowledge source4–8 weeks
  2. Enterprise assistant across several sources10–20 weeks
  3. Content clean-up and governance4–12 weeks

Typical ranges, not quotes. Scope, data and team size move them most.

Roles you'll hire

  • AI engineer
  • Search / data engineer
  • Knowledge manager
Browse available talent

Questions to ask a vendor

  1. 1How do you make sure people only see content they're allowed to?
  2. 2How will you measure answer accuracy?
  3. 3Build or buy: which packaged products did you consider?
  4. 4How does new content get into the index?

Find Knowledge assistants partners

Compare IT service companies with sourced, labelled facts, or post your project and get matched.